Eugene Ooi

Digi iPhone Coming Soon!

// March 1st, 2010 // 1 Comment » // Technology

Digi will be have iPhone soon as announced in a press release this morning. DiGi and Apple have reached an agreement to bring iPhone in the coming months. More details on the launch date and packages will be provided soon.

Looks like it’s time for Maxis to wake up as they will no longer be the iPhone monopoly. It’s also time for them to buck up on their services, expensive packages and constant 3G network issues.

Maybe it’s really time to change!

Maxis = Maximum Shit!

// November 17th, 2009 // 4 Comments » // Technology

Once again, Maxis is making me really mad with their service. I have been a Maxis user since the very beginning and I feel like I’m being treated like a fool. Despite my complains, visits to the Maxis Centre and calls to the Customer Service, my problem is still unsolved until today.

11 November
I registered for the Bonanza Bundle package at Maxis Pavilion at 7pm. I paid RM180 for a package with the modem and was issued a manual receipt. The gentleman at the counter mentioned that the system in down and will take about 6 hours to be activated (compared to the usual 2 hours). It was not a problem as I can wait till morning to use it.

12 November
At 8.30am, tried to use it and got an error that it is still not registered. Called the customer service and a lady took down my details and mentioned she will contact the Pavilion branch and will revert to me. In the afternoon, the Pavilion staff called and said that the system is still down and will be solved in 48 hours. They will only start charging me after 48 hours.

14 November
48 hours have passed and I tried to log-on, again same message, it is not registered. I called up the customer service and again the lady took down my details. 30 mins later I got a call and the lady mentioned there is nothing that they can do from the customer service and I should go down to Pavilion to have it registered immediately.

15 November
I went to the Pavilion Maxis Centre and spoke to Kumar. He check and found my registration form. He said he will get it registered and will call me in 3 hours. After 3 hours, I did not get any call.

16 November
Called the Customer Service again and Azril attended to me. I was already fed up as I have to repeat my whole story. He took my details and will call me. In the evening, I did not get a call, so I called Customer Service and spoke to Steve. He assured me that Azril has send my details to be registered.

17 November
It is now one week and the broadband line is not registered.

** UPDATE **

18 November
This morning I found that the modem works. Wow…it takes more than a week to register a line. Fantastic service Maxis!

iPhone 3G S is available for booking!

// July 15th, 2009 // No Comments » // Technology

Just moments ago, Maxis release the pricing of the iPhone 3G S together with new rate plans.

Following is the iValue Plan based on 24 months contact period

There are also other plans available, 12 months contract period, iData and Hotlink plans. For the complete pricing and to place your booking for the iPhone, visit the Maxis website www.maxis.com.my/iphone3gs.

Maxis also requires a non-refundable deposit of RM200 to be paid at the Maxis Centre or their MEP outlet where you will be collecting your iPhone. The closing date for bookings is 24 July 2009.

The iPhone 3G S

// July 8th, 2009 // 6 Comments » // Technology

Singapore will be launching the new iPhone 3G S this Friday (10 July). The new model will cost lesser than its predecessor. Those who bought the earlier model will be allowed to trade in for the new handset.

SingTel, the exclusive local distributor, has announced that the iPhone 3G S will be given free to those who sign up for it’s S$205 a month plan, while those  on the new low-end $39 a month plan will pay $678 .

Last year, SingTel sold the iPhone 3G for up to $848. Many had expected the phone to be sold around the same price.

SingTel will also offer iPhone 3G users who have been its customers for at least six months to upgrade their handsets. They will have to pay between $200 and $738, depending on plan and the handset. Their contract lengths will also be ‘reset’ to 24 months.

Now, when is Maxis in Malaysia bring in the iPhone 3G S? Unconfirmed sources have indicated around 19 July. Let’s wait and see.

Maxis Broadband

// April 12th, 2009 // 8 Comments » // Technology

I have been using Maxis broadband for a while now and over the last few months, the service is getting from bad to worse! My broadband journey with Maxis has not been smooth since the beginning.

My broadband is registered as data SIM only as I already own a 3G modem. The customer service officer gave me a list of 012 mobile numbers and asked me to choose. I picked one and he proceed to register it. After numerous clicks on the PC, he found that 012 numbers cannot be registered for data only. I have no choice but to choose a 017 number.

A month later, two bills came. One for 012 and the other for 017. I went to the Maxis centre in TTDI where I registered it to complain. The supervisor handled my case and confirmed it was a mistake and it will be resolved. For the next 5 months, the bills kept coming and I kept going back to complain. i got really fed up when their external collection company started calling and harassing me to make payment.

I explained to them about the mistake and they asked me to make police report. I told them I will be glad as I will be reporting against Maxis as they registered a line without my consent, which is stealing. The lady then realize the mistake and told me to go to the Maxis centre to have it resolved and get a case number.

Once again I went to the Maxis centre and got a case number. The collection company called again and I gave them the case number. Weeks later, the collection company called again and harassed me again. I got fed up and called the Maxis collections department. I gave them my case number and explained the problem. The lady mentioned that their TTDI centre did not update the case in the system and apologize for the mistake.

One year later, I got a lawyers letter demanding that I pay for the outstanding or be faced with legal suit. I contacted my lawyer friend and he told me not to panic as it’s clearly their error. I called the Maxis Customer Service and spoke to their broadband department. I explained the whole case all over again and faxed my bills which showed they have waived the outstanding amount. Two days later, a gentleman called and once again apologize for the mistake as their system was not updated with the information. He assured me this will not happen again.

After going through so much headache with Maxis and now I am getting bad internet service. Should I remain with them?